WORKPLACE INTERACTION

Select a course

WELLBEING

Course Time 5:00 mins

Wellbeing is defined as the state of being comfortable, healthy, or happy. This course we will introduce some of the simple steps and actions that can be undertaken to improve your wellbeing.

KEY TOPICS COVERED

  • Connecting

  • Getting Active

  • Be Mindful

  • Keep Learning

  • Help Others

TEAM WORKING

Course Time 14:00 mins

While teams of today face different pressures, their success still centres around some core foundations. This course will help you learn how to be a great team player and work together with those around you to succeed.

KEY TOPICS COVERED

  • Understanding Your Role

  • Communication

  • Manage Conflict

  • Build Relationships

CUSTOMER SERVICES

Course Time  36:00 mins

As prices and products become standardised across most sectors in the todays modern world, the only true competitive edge is customer service. This course is designed to make you think about the role you play in delivering customer service, as well as give you some practical tips to try.

KEY TOPICS COVERED

  • Setting Expectations

  • Preparation

  • Listening

  • Make it Personal

  • Consistency

  • Responsiveness

  • What to do if it goes wrong

TIME MANAGEMENT

Course time ​16:00 mins

Being able to prioritise your work load and manage your time effectively are often seen as key skills in employees. This course will cover some key actions and practical tools to use which will help you improve your time management skills.

KEY TOPICS COVERED

  • Prioritisation

  • Getting things done

  • Concentration, focus & procrastination

  • Dealing with interruptions

PROBLEM SOLVING & DECISION MAKING

Course Time 20:00 mins

Effective decision making, has great benefits to both organisations and individuals alike. As an individual, you will be able to achieve more, gain confidence and develop your professional skills. Within this course we will focus on some proven processes and techniques that will help you improve your decision making.

KEY TOPICS COVERED

  • Deciding to use a Process or not

  • 5 Whys

  • Root Cause Analysis

  • Generating Solutions

  • Evaluating Solutions

  • Implementing Solutions

 
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